qu99's Privacy Policy

This Privacy Policy ("Policy") is established by the qu99 platform ("we", "us", "the Company") and describes how personal information collected, processed, and stored through the https://qu99.lat website and related services ("Platform") is managed.

By using our Platform, you are considered to have fully accepted the terms described in this Policy. We firmly believe that user privacy is a fundamental right, and on this basis qu99 conducts all of its data management activities.

This Policy has been prepared in accordance with applicable data protection laws and regulations of Bangladesh and may be updated from time to time. We will provide clear notice on the Platform for any significant changes.

qu99 collects user information through various methods. This information is gathered primarily from two sources: (a) information you provide directly, and (b) information collected automatically while you use the Platform.

2.1 Information Provided Directly

During account registration and use of the Platform, you may provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport information (for identity verification)
• Payment information: details related to bKash, Nagad, Rocket, or bank accounts
• Information provided when contacting support

2.2 Automatically Collected Information

The following technical information is collected automatically while you use the Platform:

• IP address and device identification information
• Browser type, version, and operating system
• Page visits, session duration, and navigation patterns
• Information collected through cookies and similar tracking technologies
• Transaction and betting history

qu99 uses your personal information only for the following legitimate purposes. We do not sell or rent your information to third parties under any circumstances without your consent.

qu99 follows industry-standard technology and strict security protocols to keep your personal and financial information safe. The key elements of our security framework are described below:

• SSL/TLS Encryption: All data transmission between your browser and our servers is protected by advanced SSL encryption technology, which prevents unauthorized access by third parties.
• Secure Data Storage: All personal information is stored in encrypted databases, where strict access control policies are enforced.
• Limited Access: Only authorized staff who require access for their work can view specific personal information. All staff are bound by strict confidentiality agreements.
• Payment Information Protection: bKash, Nagad, Rocket, and bank transfer details are never stored in full. Only the minimum information required for transaction verification is retained.
• Regular Security Reviews: Our security team conducts regular system reviews, vulnerability testing, and updates to ensure the highest level of protection is maintained.

qu99 does not sell your personal information to third parties for marketing or commercial purposes under any circumstances. However, information may be shared in the following limited cases:

5.1 Service Providers

Relevant information may be shared with trusted third-party providers of payment gateways, IT infrastructure, customer support, and analytics services. All such parties are contractually obligated to uphold our privacy standards.

5.2 Legal Obligations

We are legally required to disclose information upon a valid demand from a competent authority or by court order under applicable law in Bangladesh. In such cases, we provide only the minimum necessary information.

5.3 Fraud Prevention

Relevant information may be shared with partner security agencies to prevent fraud, money laundering, or other illegal activities.

5.4 Business Transfer

In the event of a partial or full transfer of qu99's business operations or assets, user information may form part of the transferable assets, provided the receiving party is bound by the terms of this Policy.

The qu99 Platform uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device that help us remember your preferences and improve Platform functionality.

• Essential Cookies: Required for the basic functionality of the Platform, such as maintaining login sessions and security features. These cannot be disabled.
• Functional Cookies: Save your language preferences and other personal settings, making each visit more convenient.
• Analytical Cookies: Help us understand which parts of the Platform users access most, assisting in service improvement.

You can manage cookies through your browser settings. However, fully disabling cookies may cause some Platform features to not work properly.

As a user of the qu99 Platform, you have the following rights regarding your own information:

To exercise any of the above rights, please contact the support team. We will endeavor to respond to your request within the applicable legal timeframe.

qu99 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected or as required to meet applicable legal obligations.

• Active Accounts: All information necessary for service delivery is retained for as long as your account remains active.
• After Account Closure: Even after an account is closed, information required for legal obligations (such as financial transaction records), dispute resolution, or fraud prevention may be retained for a defined period.
• At End of Retention Period: Once the retention period expires, information is securely deleted or anonymized.

qu99 strictly does not provide services to anyone under the age of 21. Our Platform is designed for users aged 21 and above only.

We do not knowingly collect any personal information from minors. If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account.

qu99 reserves the right to update this Privacy Policy from time to time. This Policy may be revised due to service improvements, legal changes, or changes in business operations.

For any significant changes, we will:

• Provide clear notice on the Platform
• Send a notification to your registered email
• Display the date of the most recent update at the top of the Policy

Continued use of the Platform after an update will be considered acceptance of the revised Policy. If you do not agree with the changes, please stop using the Platform and contact us to close your account.

For any questions, requests, or complaints regarding this Privacy Policy, please contact us. The qu99 support team is available 24 hours a day, 7 days a week to assist in both Bengali and English.

You may also have other rights under applicable law. If a dispute remains unresolved, you may file a complaint with the competent authorities in Bangladesh.